2 research outputs found
Recommended from our members
From Community Governance to Customer Service and Back Again: Re-Examining Pre-Web Models of Online Governance to Address Platforms’ Crisis of Legitimacy
As online platforms grow, they find themselves increasingly trying to balance two competing priorities: individual rights and public health. This has coincided with the professionalization of platforms’ trust and safety operations—what we call the “customer service” model of online governance. As professional trust and safety teams attempt to balance individual rights and public health, platforms face a crisis of legitimacy, with decisions in the name of individual rights or public health scrutinized and criticized as corrupt, arbitrary, and irresponsible by stakeholders of all stripes. We review early accounts of online governance to consider whether the customer service model has obscured a promising earlier model where members of the affected community were significant, if not always primary, decision-makers. This community governance approach has deep roots in the academic computing community and has re-emerged in spaces like Reddit and special purpose social networks and in novel platform initiatives such as the Oversight Board and Community Notes. We argue that community governance could address persistent challenges of online governance, particularly online platforms’ crisis of legitimacy. In addition, we think community governance may offer valuable training in democratic participation for users
Recommended from our members
New Directions in Social Media Research
The closing panel will launch a new e-book written by Chand Rajendra-Nicolucci and Ethan Zuckerman, with illustrations by Fiammetta Ghedini of RIVA Illustrations, An Illustrated Field Guide to Social Media. Rajendra-Nicolucci will speak about research conducted at the Knight Institute this past year on the “logics” that animate the diverse universe of social networks currently growing online.
--
Reimagine the Internet is a virtual conference co-hosted by the Knight First Amendment Institute at Columbia University and the soon-to-be-launched Initiative on Digital Public Infrastructure at the University of Massachusetts, Amherst. In six sessions over five days, there will be more than a dozen speakers whose work hints at what the internet could become over the next decade.
As the internet has become an inescapable part of our commercial, social, and civic lives, the flaws and harms of the contemporary internet have become increasingly apparent. Despite rhetoric of decentralization, monopolies and points of control have arisen online, and powerful corporations have largely unregulated power over vast swaths of speech and commerce. The spaces these corporations have built may be having significant negative effects on our democracies, leading towards political polarization, the spread of mis/disinformation, and the growth of politically influential conspiracy theories.
While there is robust debate about what social ills can be traced to decisions made by commercial actors, the discussion over what’s to be done is often circumscribed. We debate how platforms like Facebook and YouTube should be regulated to be less harmful, but the conversation rarely extends to questions about how we could design new internet spaces that could lead towards healthier discussions, communities, and societies. “Reimagine the Internet” is an event designed to spark some of these conversations and to feature some of the most promising efforts in this direction